Refund policy

Returns & Refunds

I want you to feel good about shopping at Your Sister’s Room. If you change your mind about a purchase, here’s how returns work.

14-day return window

Please request your return within 14 calendar days of delivery by emailing taylor@yoursistersroom.com with your order number and the item you’d like to return.

To qualify for a change-of-mind return, products must be:

  • Unused, unopened, and not swatched or tested.
  • In their original condition, with all packaging and accessories supplied.
  • Returned with any original manufacturer seals intact.

If your item was sold unboxed, a retail box is not required. Please return it with the packaging you received.

Opened or used beauty products cannot be returned simply because you changed your mind, disliked the product, or selected the wrong shade. Please review product descriptions and shade details before ordering.

How to return an item

Email me before sending anything back. I’ll confirm eligibility and provide the return address and instructions.

Once approved, please ship your return within 14 calendar days of approval. Pack it securely; tracked shipping is recommended.

For change-of-mind returns, you are responsible for return shipping. Original shipping charges are nonrefundable. No restocking fee applies.

Damaged, defective, or incorrect items

If your order arrives damaged, contains the wrong item, or you discover a defect, please email taylor@yoursistersroom.com as soon as possible with your order number and a description of the issue. Include photos if possible.

I’ll work with you to arrange an appropriate replacement or refund. If a return is needed, I’ll cover return shipping.

The unopened-product restriction and change-of-mind deadline do not limit your rights concerning faulty, damaged, or incorrectly supplied goods.

Refunds

Within 5 business days of receiving your return, I’ll inspect it and email you the outcome. Eligible refunds will be issued during that time to your original payment method for the returned item’s purchase price, after discounts, plus applicable tax.

Your bank or payment provider may need additional time to post the refund.

Exchanges

Because stock is limited, exchanges aren’t guaranteed. Please contact me to check availability before returning an item.

Questions? I’m happy to help!

Email taylor@yoursistersroom.com

This policy does not limit any rights you have under applicable consumer law.