Shipping policy

Order processing

I pack and ship orders within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

Processing time is separate from the carrier’s delivery time.

Where I ship

Your Sister’s Room currently ships within the United States, including Alaska and Hawaii. International shipping is not available at this time.

Available shipping services depend on your delivery address and will be shown at checkout.

Shipping costs and delivery estimates

Shipping charges are displayed at checkout before you complete your purchase.

Delivery time depends on your location and the shipping service selected. Any estimated delivery dates are estimates, not guarantees. Orders going to Alaska, Hawaii, or remote locations may take longer.

Choosing a faster shipping service does not shorten the 1–2 business day processing window.

Tracking your order

You’ll receive a shipping confirmation email with tracking information when your order ships. Please allow time for the carrier to scan your package and update its tracking.

Address changes and cancellations

Please double-check your shipping address before placing your order.

If you need to change your address or cancel, email taylor@yoursistersroom.com as soon as possible with your order number. I’ll do my best to help, but changes and cancellations cannot be guaranteed once an order has been packed or shipped.

Delayed, missing, or damaged packages

If your package is significantly delayed, appears lost, or is marked delivered but you haven’t received it, please email taylor@yoursistersroom.com. I’ll help investigate with the carrier and work with you on an appropriate resolution.

If something arrives damaged or you receive the wrong item, please contact me promptly with your order number and photos if possible. Keep the product and packaging while we sort it out.

Returned-to-sender packages

If a package comes back because of an incorrect or incomplete address, I’ll contact you to arrange the next steps. Additional shipping charges may apply if you request reshipment because of an address error you provided.

Returns

Please see the Return and Refund Policy for information about the 14-day return window, eligibility, and return shipping costs.

Questions? 

Email taylor@yoursistersroom.com